Let’s see what customer service issue tracking software is and find the best solutions that’ll fit your needs. You can simplify this whole process with a suitable piece of issue tracking software. To ensure the utmost customer satisfaction even when there’s a problem, you need to handle each customer complaint with care and attention and follow through with it until you receive positive feedback and resolve the issue. The complaints themselves can impact your business in one of two ways – they can either harm your reputation and brand image, or they can help you establish yourself as the leader in your niche. There’s no going around it when you’re in the e-commerce industry. Regardless of the quality of your products and/or services or the experience and skill of your staff, issues will happen, and customers will make complaints.
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